London (2+ days/week in office)
Full-Time | Monday to Friday, 9am – 6pm
£40,000 – £48,000 DOE
Are you a strategic storyteller with a passion for customer engagement?
Our client is seeking a CRM & Content Project Manager to revolutionise how they connect with their UK driver community - they are a leading global technology platform that is at the forefront of urban mobility and delivery, that operates in over 70 countries with a significant presence in cities across the UK.
This is your chance to lead a high-impact CRM strategy for one of the UK’s most vital platforms. In this pivotal role, you’ll move communications from reactive to proactive and transactional to trust-building, ensuring drivers feel informed, supported, and valued.
What You’ll Be Doing
* Own the UK Driver Communications Strategy
* Craft and execute a consistent narrative across all driver touchpoints, aligned with UK priorities and global CRM vision.
* Lead Life cycle & Campaign Management
* Drive engagement through end-to-end campaigns focused on feature adoption, education, and policy awareness.
* Oversee Content Production
* Manage creative development for driver-focused podcasts and video initiatives with agency partners.
* Coordinate Cross-Functional Stakeholders
* Run the weekly Customer Collective forum to align messaging across Ops, Support, Policy, and Marketing.
* Champion Best Practices & Channels
* Define and promote CRM best practices across teams, advising on tone, format, and delivery channels.
* Manage Weekly Newsletters
* Oversee production from planning to deployment, optimising for performance and feedback.
* Measure and Optimise
* Work with analytics teams to track KPIs and continuously improve campaign impact.
* Advocate for the Driver Voice
* Ensure drivers’ perspectives are embedded in all key initiatives and business decisions.
* Build Scalable Playbooks
* Document processes and share learnings to support regional growth and global knowledge sharing.
About You
* 3+ years’ experience in CRM, customer marketing, or comms project management
* Confident project manager who thrives juggling multiple initiatives
* Compelling communicator with a passion for storytelling and tone of voice
* Experience across multichannel campaigns (email, in-app, SMS, social, etc.)
* Proven success working with creative teams and/or agencies
* Comfortable in fast-paced environments, with a bias for action
* Analytical and insights-driven, with a knack for translating data into strategy
* Passionate about improving customer experiences and building long-term trust
* Familiarity with tools like Braze, Salesforce, or Iterable is a plus
Why Apply?
This is a unique opportunity to shape how thousands of UK drivers interact with a leading platform. Your work will directly impact engagement, retention, and satisfaction — helping build long-term loyalty in a dynamic, innovative environment.
Ready to make your mark? Apply now and help redefine the driver experience.