Overview
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We have a vacancy for a Medical Receptionist in a busy, friendly GP practice. Applicants must be reliable and punctual, have good communication skills and the ability to multi-task. Previous experience in General Practice preferred but not essential. Full training will be provided.
Hours per week will be a mixture of mornings and afternoons over a 5 day period.
Main duties
* To ensure smooth running of the telephone system, answering calls courteously and in an efficient manner.
* Booking of appointments with the Doctors, Practice Nurses and other professionals.
* Ensure that patients are received politely and are dealt with efficiently, providing them with any information they may require.
* Respect patients needs to relay information in a confidential manner and respond accordingly.
* Register new, amend where necessary and transfer patients manual and computerised records.
* File and retrieve patient records as requested.
* Record any request for home visits and ensure that the doctor is informed of all requests.
* Ensure that prescriptions are issued in conjunction with the practice policy on repeat and urgent prescriptions.
* All messages must be logged and recorded, ensuring that the relevant member of staff is informed in a timely fashion.
* Photocopying / faxing as and when required.
* Any other duties that the post may require.
* Contacting patient by telephone or letter for reviews and appointments.
About Us
Bucklands End Lane Surgery is a General Practice Partnership open to all patients living within our Practice boundary in Castle Bromwich, Birmingham and the surrounding areas. We work in partnership with our patients to provide medical care for our patients. We are a General Medical Services (GMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness and aim to provide Holistic Care. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patients advocate, supporting and representing a patients best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare professionals. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed.
Details
Date posted: 24 September 2025
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time, Flexible working
Job locations: Doctors Surgery, 36 Bucklands End Lane, Birmingham, B34 6BP
Job Description
Job responsibilities: Medical receptionist with a flexible approach to working environment. To provide an efficient service at the point of reception together with a full and comprehensive range of clerical services to the Practice.
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths
* Computer skills
* Good communication skills
* Works well under pressure
* Reliable and flexible
Desirable
* Previous experience working in General Practice desirable but full training will be given
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Bucklands End Lane Surgery
Address: Doctors Surgery, 36 Bucklands End Lane, Birmingham, B34 6BP
Employer's website: https://www.bucklandsendlanesurgery.co.uk/
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
* Industries: Administrative and Support Services
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