Due to continued growth and success, DBM (Coventry) Ltd, is seeking to recruit a full-time Senior Account Manager, based at our direct mail, print management and fulfilment service centre, Coventry CV6.The successful applicant will be a customer focused, professional individual, preferably with previous experience in the Print industry, with emphasis on print and direct mail. Either working directly with a printer or involved in Print
Management / Procurement, who is able to complete the following duties, with speed and precision:
Key Responsibilities:
· Build and maintain strong client relationships with multiple stakeholders, to include key client representatives, business end users, designers, suppliers, production and operations teams.
· To ensure all telephone calls / emails are answered timely and in a professional manner, acting as a focal and information source for general / bespoke print management enquiries.
· To prepare and supply clients with written quotations for general / bespoke print management requirements, in line with company policy.
· To liaise with designers and suppliers to create bespoke artwork / products, for client sign-off.
· To process general and bespoke print management official orders in a timely manner, in line with company policy.
· To track client orders, ensuring they are delivered within agreed timeframes, and client promptly informed of any anticipated delays.
· To ensur...