Overview
The National Badminton Centre is an accredited Elite Training Centre and serves as the home of badminton in England, hosting world-class courts, gym facilities, a hotel, restaurant, museum and more for the public and badminton community. NBC aims to be a great place to work, rest and play, inviting, inclusive and inspiring for staff and visitors in Milton Keynes.
As part of the package, Badminton England offers 25 days’ holiday (rising with length of service), free gym membership for you and a partner, a cycle-to-work scheme, a pension scheme, a health cash back plan, private medical insurance, learning and development opportunities, and access to an employee assistance programme for legal, medical and wellbeing advice.
Do you want to join us in making badminton the most inclusive and accessible sport in England? Be part of a thriving team delivering a great environment for the local community at the National Badminton Centre, Milton Keynes.
NBC Catering Assistant
Team: National Badminton Centre
Responsible to: NBC Head Chef
Office Location: National Badminton Centre, Milton Keynes
Salary: £24,375
Term: Permanent 37.5 hours per week (covering evenings and weekends). Part-time available
Role summary/ Job purpose
The Catering Assistant will be responsible for providing a warm welcoming environment for all visitors to the NBC including Olympic athletes, gym & badminton club members, museum guests, lodge guests and the Badminton England office team. The role requires someone who is customer focused, adaptable, and capable of handling a variety of tasks and works well in a team as well as on their own initiative.
Main responsibilities
Customer Service:
* Create a warm, welcoming environment for all customers and staff
* Provide excellent customer service to all guests – being open, friendly, confident and approachable
* Proudly representing Badminton England Catering team, embodying our values and promoting a positive brand image
* Handling transactions with ease and operating the cashless register efficiently
* Upholding the highest standards of Food Handling & Hygiene
* Ensuring a safe and healthy work environment by adhering to all Health & Safety regulations
* Bring a positive, can-do attitude to everything you do
* Show genuine passion for delivering exceptional customer service
* Excel as a supportive and collaborative team player
* Embrace the excitement of thriving under pressure
* Demonstrate impeccable time management and reliability
* Prioritise safety in every task you undertake
* Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters
Operational Management:
* Open to shift working patterns
* Maintain clean kitchen and guest seating areas
* Key Holder – to gain access to the facility prior to official opening times, to support daily preparations.
* Carry out Operational checks/ cleaning tasks in accordance with our inhouse operations management system
* Co-ordinate with the chef to ensure the kitchen is safe and well maintained. Reporting any repairs needed.
* Undertake the preparation and serving of both food and drinks
Financial Management:
* We are a cashless site - Process till transactions through square and ensure accurate record keeping for sales
* Assist with implementation of cost-saving measures without compromising quality/service.
Compliance and Safety:
* Ensure compliance with health and safety/Hygiene regulations for the restaurant including by not limited to: Fridge temperatures, food temperatures/procedures for effective heating and cooling/labelling/allergen management.
* Be emergency response ready including the coordinating of evacuations for the restaurant areas.
Communication:
* Work well in the team - contribute to team handovers
* Escalate customer complaints or operational challenges when needed.
* Foster a motivating work environment through living our BE values.
Qualifications & Skills:
* Level 2 Hygiene qualification
* Allergen awareness course
* Strong customer service skills.
* Ability to multitask and prioritise in a fast-paced environment.
Additional Requirements:
* The role will require the successful candidate to work evenings and weekends
Other Duties
* To comply with the requirements of Badminton England’s procedures and policies
* To undertake such other duties as may be appropriate to achieve the objectives of the post (or as may be allocated).
* Be open to further training: such as first aid
Benefits as a Catering Assistant Include
* 25 days holiday per annum
* Employer pension scheme and other wellbeing benefits
* Free meals while on duty
* Employee assistance program
Working at Badminton England:
Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here
Our Benefits:
Find out more about the benefits of working at Badminton England here
We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read our Inclusion Strategy.
#J-18808-Ljbffr