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Job Opportunity
Domestic Abuse and Resettlement Worker (Manchester)
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KEY INFORMATION
Special Terms:
Full-Time – 35 Hours per week
Fixed-term until July 2026
Hybrid working (ideally one day in our office in Manchester)
Salary:
£ 27,927 (pro rata) + 10% pension
Accountable to:
Domestic Abuse & Sexual Violence Programme Manager
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people. We are looking for a Domestic Abuse Outreach and Resettlement Worker for Manchester to join our domestic abuse and sexual violence team. Our domestic abuse programme initially started in 2017, has continued to grow, now covering the boroughs that make up Greater Manchester and an expansion of our service into the City of Liverpool.
Our domestic abuse team currently offer a high level of support to victims and survivors of domestic abuse. The support on offer is not only for those currently experiencing domestic abuse but also for those who have previously experienced this. The current support offer includes the provision of a holistic assessment, safety and support planning, 1:1 casework sessions, housing advice, and housing support.
* Developing, implementing and monitoring referral systems: Working with internal teams to develop new referral pathways for community members within the catchment area, monitoring and responding to all new referrals being received, and making use of salesforce to track new referrals.
* Partnership development and increasing the reach of the programme: Working to identify and build relationships with new partners and commissioners, developing comms for the programme of work and a strategy around communications to increase the reach of the programme with the view of increasing knowledge about the service.
* Provision of advice, support and signposting to survivors of domestic abuse: Developing the service offer based on current provision with the domestic abuse programme, filling gaps in current service provision, identifying the needs of the community and ensuring the provision meets these needs.
* Development and delivery of LGBT Domestic Abuse Awareness training: Working to review current training and research to redesign a new training package to be delivered to professionals within the City of Liverpool to increase awareness around the experiences of LGBTQ+ survivors of domestic abuse.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, crossdressers, and those who partially or incompletely identify with their sex assigned at birth.
Role Accountabilities
Operational delivery and coordination of our domestic abuse support offer in Manchester
* Working to ensure community members are contacted with 48 working hours of the referral being received.
* Delivery of assessments for new referrals and completing safety and support plans with all clients engaging in support.
* Oversee the waiting list for support, ensuring that regular contact is made with all clients in or waiting for the service.
* Keeping accurate and timely records with, about, or on behalf of service users accessing the service.
* Develop one to one and groupwork options for survivors of domestic abuse to engage with, regularly reviewing the offer, seeking feedback and making changes to ensure the needs of those accessing are being met.
* Engaging in team meetings and supervisions where required.
* Development and delivery of LGBTQ+ domestic abuse awareness sessions.
* Delivery support within the community including completion of home visits or meeting people within their local area to increase engagement with the service.
* Develop pathways for those who are not silver risk level.
Monitoring, reporting and data collection
* Collecting data on all service delivery provided via the programme, ensuring we are successfully monitoring engagement and outcomes for those accessing the service.
* Work to identify key themes and trends of community members accessing the service and use these to identify key elements of support needing to be developed.
* Providing regular reports to commissioners on the progress of the programme, using quantitative and qualitative data to show to impact of the service.
* Working with internal performance team to create database and make edits to our case management systems to make it fit for purpose for the delivery of the programme.
Service development, marketing and partnership working
* Work to develop referral pathways into the service both for self-referral and service to service referrals.
* Work to attend outreach opportunities, sharing information about the domestic abuse offer and other programmes of LGBT Foundation.
* Creating and maintain relationships with local providers.
* Working to develop new referral pathways with local providers, ensuring that LGBTQ+ clients are offered choice in their provider.
* Supporting local providers to implement sexual orientation and trans status monitoring to support he collection of data and helping them to identify clients who can access the service.
* Attending local partner meetings and meeting with commissioners as and when required.
General expectations of Delivery Directorate Staff
* Completing intake assessments for clients wishing to access services outside the DASV team.
* Working in line with safeguarding policies and procedures.
* Making regular contact with safeguarding officers where new disclosures have been made, or risk has increased.
* Completion of safeguarding incident and issues forms following dealing with disclosures.
* Working holistically with other delivery directorate members to ensure support for service users is planned and effective.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE
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