Customer Service Advisor – Contact Centre Location: Civic Offices (with hybrid working available once fully trained) Contract: 6 months minimum Umbrella Rate: £19.23 per hour PAYE Rate: £16.57 per hour Interviews: Face-to-face at the Civic Offices Start Date: ASAP We’re currently recruiting for a Customer Service Advisor to join a busy Customer Experience Contact Centre on a temporary 6-month placement. This is an excellent opportunity for someone with contact centre or local authority experience to make a real impact in a fast-paced public-facing service. Role Overview: As part of a professional, high-performing team, you’ll handle a variety of resident enquiries across services such as Waste, Homelessness, and Highways. The role is initially office-based during training, with the potential to work on a hybrid basis once you're up to speed. Key Responsibilities: Responding to resident enquiries by phone and email in a professional and timely manner Using contact centre systems to log and manage queries Supporting wider business administration tasks as required Managing complex cases with empathy and efficiencyEssential Skills & Experience: Previous contact centre or customer service experience Confident in using contact centre technology and digital tools Excellent communication skills – verbal and written Strong organisational and multitasking skills Comfortable working in a busy, ...