What's the job?
Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience. In this role you will:
1. Support the day-to-day activities that will enable the team to exceed sales targets.
2. Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
3. Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
4. Support the Sales Team Manager with collation of analytical data to make informed decisions.
What we need:
Our sales leads are key to running our business through our Showroom and Tradepoint sales teams. In this role, we’re looking for the following qualities:
5. Role model customer service and enjoy customer interactions.
6. Comfortable with IT systems and applications.
7. Like to analyse data and can see the important information to communicate.
8. Love to problem solve, the trickier the better.
9. Well planned and organised, with the ability to prioritise and think on your feet.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
10. Award-winning pension scheme
11. ShareSave options
12. 6.6 weeks holiday
13. Payroll giving
14. Employee Assistance Programme
15. Shopping discounts
16. Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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