Posted: 15 June
The role
Company descriptionRole: Customer Advisor Driving SchoolLocation:Cardiff - Dynamic WorkingSalary: 24,060Shift Pattern:Monday-Friday 9am-5pmFull Time/PermanentAt the AA Driving School & BSM,youllput the customer at the focus of everything you do.Wereon the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey.Werelooking for strong customer service advisors, ideally with a history of dealing with customers viadifferent contact methods such as webchat and telephony.Youllbe part ofa great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm so your weekends are your own!You will;Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, andmaintainprofessionalism during busy periods.What'sin it for me?Werealways looking to recognise and reward our employees for the work they do. As a valued member of The AA team,youllhave access to a range of benefits including:Diverselearning and developmentopportunities to support you toprogress in your career23 days annual leave, increasing to 25 days after 5 years service,plus 8 bank holidaysAbility topurchaseextra holidaysFreeAA breakdown membershipafter you start your employmentDiscounts on AA productsincluding car and home insuranceEmployee discount schemethat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreWorksavepensionscheme with up to7% employer contributionDedicatedEmployee Assistance ProgrammePlus, so much more!
