We're looking for dynamic, forward-thinking people with an understanding of the importance of great service to help us to drive our business to the next level. We're always looking for ways to improve and grow our brand and our support for our customers is integral to this. If you have a desire to drive great service and understand how important this is then we would love to hear from you.
The overall purpose of the role
As a customer services advisor, your overall purpose is to support Ultima Displays' relationships with our customers. Your day-to-day role will involve order processing, sales support, problem-solving, managing customer complaints whilst proactively keeping our customers up to date and other customer service activities deemed necessary by the Sales and Customer Services Manager.
Responsibilities
* Process orders acting as an advisory to our customers, including upselling, and cross-selling appropriate to customer needs
* Progress the order through our order management system giving clear updates to the customer
* Manage client orders from end to end, ensuring all orders are on track and ready for production
* Acting as a point of contact for the Ultima brand, ensure you remain professional at all times
* Makes sure customers receive requested quotes, product information, and solutions in-line with department KPIs.
* Work with the Sales and Customer Services Manager to highlight challenges and any suggested improvements.
* Ensure SLAs are met for each customer.
* Manage and resolve RMA's (returns, credits, complaints) to the agreed time frame.
* Ensure finance queries are raised and resolved where appropriate for your role
Key Skills and Qualifications
* A proactive mindset focused on providing excellent customer service
* Some knowledge of successful Sales and Service approaches
* Personable, professional, and conscientious
* Excellent communication skills with an ability to converse at all levels.
* Sound knowledge of Microsoft Office with a good understanding of Order Management systems
* A high degree of accuracy with an eye for detail
* Persistent with an ability to work to tight deadlines and Quality targets.
* Excellent planning, organizational, and prioritization skills.
* A flexible, positive, and resilient individual with a 'can-do attitude.
If you are passionate about providing outstanding customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Experience:
* customer service: 1 year (preferred)
Work Location: In person