Overview
Frasers is reimagining retail and seeking Floor Managers / Department Managers to join our team in Peterborough. The opportunity offers training, progression, and a commission/retail incentive structure with an employee product discount.
The opportunity
As a Floor Manager, you will offer an exceptional level of one-to-one service to customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and delivering a world-class client experience. You will coach and develop your team, ensure brand standards are delivered, and ensure all operational tasks are completed. This role includes eligibility for basic and enhanced commission on sales, the retail incentive scheme, and a generous employee product discount. Ongoing training, coaching, and opportunities to progress are provided.
The responsibilities
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confidently demonstrate/apply products to customers while making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives; be accountable for meeting your own sales results and KPIs
* Stay passionate about the luxury industry and trends
* Develop and maintain product knowledge of all products using brand/store information and attending training as required
* Proactively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and in-store events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain exceptional personal grooming in line with company policy
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image
* Support the store management team
* Be a team player and participate in all activities to contribute to store objectives
* Ensure compliance with all policies and procedures
* Champion the company culture and values
Qualifications
* Experience within luxury or premium retail at a management level
* Vast knowledge and passion for luxury retail, including building brand relationships
* Background managing a team of managers
* Proven track record of internal progression and development
* Ability to work well under pressure and to strict deadlines
* Flexible schedule based on company needs
The person
* Demonstrates a high level of personal energy
* Confident, assertive and personable
* Positive and enthusiastic with a can-do attitude
* Great communication skills
* Self-driven to upskill and learn
* Resilient and resourceful
* Natural coach and leader
Additional information
The Rewards
* Basic salary £33,722 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Commission-based bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Join the Fearless1000 Incentive Scheme
* Holiday pay
* 40% In-store uniform discount
* Bike to work scheme
* Group-wide 20% discount across all Frasers Group brands
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Retail
Peterborough, England, United Kingdom
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