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Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don’t just build technology. We build hope for everyone dealing with Cancer.
Are you ready to take on a role that combines technical expertise, innovation, and customer focus?
As a Lead Service Design Engineer at Elekta, you will play a pivotal part in driving service and technical roadmaps for our world-leading radiotherapy solutions.
Your work will ensure improved installability, upgradability, serviceability, and supportability— ultimately enhancing device availability and customer satisfaction.
This is a unique opportunity to influence the entire lifecycle of our advanced linear accelerators, from development through to decommissioning.
You’ll collaborate with cross-functional teams, guide engineering efforts, and deliver first-class support to service users—all while working at the forefront of clinical technology.
What you’ll do at Elekta
Your role will include but not limited to:
* Initiate and participate in Service Design Continuous Improvement activities to enhance installability, upgradability, serviceability, and supportability.
* Support the development of the service model and contribute to Service Innovation projects and workshops.
* Consult with Product Management to determine Service User Needs and influence decomposition into System Requirements for optimised solutions.
* Create technical procedures and service workflows for user manuals, including predictive, proactive, planned, and corrective maintenance processes.
* Collaborate with Domain Systems Engineering to influence architecture and drive service user needs within system and sub-system design.
* Review and evaluate subsystems and modules, balancing quality with lifecycle cost and promoting technologies that support the service and technical roadmap.
* Lead, organise, and participate in validation activities for releases, including test design, execution, and reporting to meet targets.
* Provide support during project pilot phases, including pilot installations/upgrades and clinically representative validation testing at customer sites.
* Investigate and resolve complex technical product issues escalated from the global Field Service community, both remotely and on‑site, ensuring customer satisfaction.
* Collaborate with cross‑functional teams to identify root causes of incidents and drive resolution, enhancing product reliability and customer satisfaction.
The right stuff
* Experience working with customers face‑to‑face and remotely in high‑pressure situations.
* Proven talent for troubleshooting technical problems.
* Strong analytical, problem solving and presentation skills.
* To embody and support Elekta values.
* Excellent interpersonal and verbal communication skills. Concise and coherent written work.
* Ability to operate at multiple levels of an organisation and in an international/multi‑cultural environment.
* Must be self‑motivated, able to work as part of a team or manage own workload, with flexibility where appropriate.
What you bring
* Minimum HNC or equivalent in a related engineering or other similar scientific discipline.
* Minimum 3 years’ experience installing, servicing, testing or supporting Linear Accelerators.
* Excellent knowledge and proven skills in electronics, mechanics, PCs & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
* Ability to fault find and repair at board level & below.
* Completion of all relevant Elekta technical training courses.
* Awareness of the Elekta product portfolio with experience in one or more products. Basic clinical workflow awareness.
* English language – education taught in English or having Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test.
* Experience of working in regulated medical environment.
* Understanding of industry standards such as ITIL, Agile, SAFe, project management, ISO standards, etc.
* Engineering Tools: Competent with tools such as but not limited to: JIRA, Polarion, Enovia, and Salesforce.
* Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
What you’ll get
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless ofwhere in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
* Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week)
* Up to 25 paid vacation days (plus bank holidays)
* Holiday Purchase Scheme
* Private Medical Insurance
* Attractive Employer Pension Contribution Package
* Cycle to work scheme
* Life Assurance
* Onsite subsidised restaurant, offering budget-friendly dining
* Love electric (Electric vehicle salary sacrifice scheme)
Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e‑mail.
Your Elekta contact
For questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at Sarah.Elmasry@elekta.com. We do not accept applications through e‑mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
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