#BelongWithUs
Come and join us as a Lead Coordinator and help us to exceed customer expectations and share our success in a committed and friendly Bathroom Showroom team.
The role:
As a Lead Co-ordinator, you will play a vital role in ensuring a positive and seamless experience for our customers. This dynamic position blends customer service, sales support, and administrative tasks.
This pivotal Lead Coordinator role is crucial in optimising our online booking process and enhancing the overall customer journey, acting as the vital link between our online customers and our 280+ branches.
Key Responsibilities:
1. Proactively reach out to customers to confirm online bookings and qualify leads by gathering essential information, preparing branch colleagues for tailored customer experiences.
2. Manage the crucial handover and follow-up of leads with Showroom and Branch teams, as well as direct communication with customers, ensuring s...