Job Title:
Neighbourhood Team Manager
Team: Neighbourhood
Service:
Landlord Services
Responsible to: Regional Manager
Job Summary
The Neighbourhood Team Manager provides leadership and direction to a neighbourhood team who play a key role in managing and allocating housing properties, ensuring fair and efficient lets and providing high quality tenancy management services.
The role involves overseeing operational performance, supporting colleague development and driving continuous improvement in service delivery. The role ensures alignment with organisational goals and compliance with housing regulations.
We offer all our employees a great package of benefits too, including:
Competitive salary £43,998 which is bench marked against other employers
Enrolment on our Aviva pension scheme (9.5% employer contribution)
30 days holiday (plus extra days off for Bank Holidays/Birthdays)
Health care scheme
Flexible/agile working, plus the option to work from home if your role allows
Enhanced maternity/paternity pay
Continual professional development including management development.
A dedicated health and wellbeing programme (access to a variety of support and free benefits)
Time out of work to carry out volunteer opportunities
Main Responsibilities
Leadership and Team Management:
Supervise, coach, mentor and support Neighbourhood Team members.
To lead on delivery of services to our customers.
Conduct regular one to ones, performance reviews and team meetings.
Identify training needs and support professional development.
Allocate workloads and monitor performance against KPIs.
Provide guidance on complex tenancy and community issues.
Strategic and Operational Oversight:
Monitor service delivery standards and implement improvements.
Analyse data and trends to inform decision making and resource allocation.
Collaborate with internal departments and external agencies to resolve challenges.
Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
To develop and maintain excellent partnership working both internally and externally to create thriving neighbourhoods.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Act as the escalation point for complex or high-risk cases.
Skills, Competence, Experience Required
Experience in leading a team.
Strong leadership and motivational skills.
Ability to manage team performance and drive service improvements.
Strategic thinking and problem solving abilities.
Sound judgment and decision-making skills.
Ability to prioritise workload, meet deadlines, and handle pressure effectively.
Strong written, verbal, and interpersonal communication skills.
Ability to work independently and as part of a team.
Knowledge and understanding of safeguarding responsibilities.
Competence in using housing management systems and maintaining accurate records.
Customer-focused approach to service delivery.
Lone Working
This role requires a personal safety device.
CLOSING DATE FOR APPLICATIONS IS FRIDAY 5 SEPTEMBER
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist