House Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite – a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional House Manager to join our opening team at The St. Regis London. As the Manager on Duty, you will represent hotel leadership, oversee all property operations, and ensure that every moment reflects the gracious, anticipatory, and personalised service synonymous with the St. Regis brand.
This is a pivotal role for a confident and service‑driven hospitality professional who thrives in a high‑luxury environment, responds with poise under pressure, and leads by example in delivering extraordinary guest experiences.
Key Responsibilities
1. Serve as the property’s Manager on Duty, overseeing daily operations and ensuring seamless service delivery
2. Maintain strong working relationships with all departments to support operational objectives and expedite the resolution of guest concerns
3. Communicate variations from established procedures to relevant departments in a timely manner
4. Prepare and distribute detailed MOD reports daily
5. Ensure full compliance with hotel policies, brand standards, and operating procedures
6. Champion guest satisfaction and continuous improvement during departmental interactions
7. Monitor staffing levels to uphold service standards while achieving financial goals
8. Review operational and financial data to identify opportunities for improvement
9. Act decisively in guest and associate situations to maintain property integrity and wellbeing
10. Empower associates to deliver outstanding hospitality and resolve guest issues effectively
11. Engage with guests throughout the hotel to gather feedback and elevate service delivery
12. Document guest issues using the guest response tracking system and follow up accordingly
13. Conduct regular inspections of the property for appearance, safety, staffing, security, and maintenance
14. Participate in investigations related to associate or guest incidents as required
15. Observe service behaviours and provide constructive feedback to support development
16. Ensure fair administration of policies, procedures, and documentation in line with SOPs and LSOPs
17. Support emergency response procedures, including escalation of incidents such as fire, theft, or major guest concerns
Core Competencies
We are looking for a poised, articulate, and highly visible leader with a passion for delivering exceptional luxury hospitality at The St. Regis London, you will embody refined elegance and anticipatory bespoke service. You should have:
18. Proven experience with 5-star luxury hotel, ideally within a Forbes Travel Guide and LQA-audited property
19. Exceptional decision making and problem-solving skills, with a calm and confident presence
20. Experience engaging with VIP and high-profile guests with discretion and emotional intelligence
21. A passion for personalised, anticipatory service and flawless execution
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
22. Competitive salary designed to recognise excellence
23. Enhanced pension
24. Life assurance
25. Company sick pay
26. Additional holiday allowance
27. Access to BenefitHub's exclusive retail, wellness and travel privileges
28. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
29. Clear pathway for internal promotions and transfers
30. Cross-department training to refine your craft and broaden your expertise
31. Expert-led development programmes
32. Continuous learning through structured programmes
33. Premium e-learning platform access
34. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
35. Private Medical Insurance
36. Employee Assistance Programme
37. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
38. Food & Beverage discounts across Marriott properties
39. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
40. Award programmes celebrating exceptional performance
41. The Astor Awards
42. Distinctive Moments celebration
43. Long service awards
44. Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
45. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.