Founded over 30 years ago, The Rooflight Co is a successful, employee-owned Cotswolds business with approximately 40 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.
creating our legacy through innovation, long term sustainability and growing exceptional people.
As Customer Support Executive you will be responsible for acting as the first point of contact for all customer service enquiries and inbound calls, providing essential support across customer and sales functions. You’ll provide technical support by reviewing customer requirements and addressing technical queries. You’ll also assist with sales administration and bronze-tier project management.
To Manage inbound enquiries (E-mail and Telephone)
o Allocate leads to sales representatives.
To be the go-to for customer support queries, resolving issues before escalation
o Own first-line resolution for internal support queries ensuring consistent, high-quality responses
o To handle complex queries, identify process improvements, and contribute to the continuous enhancement of service delivery.
o Liaising with the Product Technical Support Specialist to build a shared knowledge base.
Sales Lead Management
o Support the effective handling of lower-tier sales projects and sales administration to drive efficiency, reduce bottlenecks, and ensure a seamless customer journey.
o Manage the end-to-end sales process for bronze-tier projects to provide a smooth and timely experience for customers.
o Provide sales administration support by preparing quotes, gathering technical details, and coordinating post-call actions.
Good telephone manner with the ability to listen, empathise and take notes
· Professional manner to all communication both verbally and in writing
· Fast and accurate data entry
· A high level of agility in providing support to the Sales team and Product Technical Support Specialist
· Familiarity with MS Outlook, MS Word, MS Excel and CRM systems
· Previous sales administration experience
· Previous customer service experience
As an employee-owned business, our mission is driven by our three Guiding Principles - Values-led Culture, Innovation and Long-term Sustainability. Monday-Friday 8.Location: Bourton on the Water
Salary: £25,000-£28,000 Depending on experience
• Company Profit Share – First £3,600 tax free
• Assistance & Wellbeing Plan
• Life Assurance
• Health Cash Plan
• Additional Holiday
• Long Service Awards
• Electric Vehicle Lease & Tax Saving Scheme
• Cycle to Work Scheme