Job overview
This post is for a booking clerk at the South West Wales Cancer Centre, Singleton.
The post holder will provide a professional booking service for new and follow up appointments and administrative support in the effective management of appointments bookings, including clinic maintenance.
Main duties of the job
Provide a courteous, professional booking service for new and follow up appointments
Administration support in the effective management of appointments bookings, including clinic maintenance
Update spreadsheets with booking and clinic information
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, In English and Welsh
Person specification
Information and Qualifications
Essential criteria
1. Good standard of general education, minimum 5 GCSE’s at C or above
2. Good knowledge of administration/clerical procedures
Desirable criteria
3. NVQ in Administration or equivalent
4. ECDL
Experience
Essential criteria
5. Experience using computer software packages such as Microsoft Office
6. Experience of effective team work
Desirable criteria
7. Experience of working in a busy office environment
Aptitudes and abilities
Essential criteria
8. Adhere to and can demonstrate SBU Values & Behaviours
9. Excellent Communication Skills confident – able to communicate to staff of all levels
10. Excellent Telephone Manner
11. Proven organisational and administrative skills, ability to prioritize work loads
12. Have a flexible approach to work ability to work under pressure and tight deadlines
13. Self Motivated/Able to work unsupervised
14. Is tactful and shows awareness of sensitive issues
Desirable criteria
15. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential criteria
16. Ability to travel within geographical area.
17. Able to work hours flexibly.
18. Satisfactory Standard/Enhanced DBS clearance including an Adults and Childrens Barred List check
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable