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Client:
Location:
Bromley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9149aa8ef23c
Job Views:
1
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
As our Salesforce Knowledge Article Writer you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end-users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams.
This is a fixed term contract for 6 months.
Your day to day will include:
* Develop and structure knowledge based content within Salesforce for customer support, field sales, and end-users. This will include lite touch as well as more complex articles.
* Translate complex processes into easy-to-understand, step-by-step guides and FAQs, creating a virtual library.
* Work with subject matter experts to gather and validate information.
* Ensure articles align with branding, style guidelines, and best practices.
* Optimise content for searchability, findability and usability
* Deliver completed articles within the agreed-upon timeframe
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.30am to 9.30am. After a successful orientation period there is flexibility to work from home for 2 days a week.
What we require
* Proven experience with Salesforce Knowledge content creation.
* Strong writing, editing, and documentation skill
* Ability to quickly understand and simplify complex concepts.
* Experience with knowledge management best practices.
* Detail-oriented and able to meet deadlines independently
* Experience in customer support, field sales, IT, or technical documentation.
* Previous contract or project-based writing experience.
What we offer you
* Basic salary up to £45,000 per annum
* Annual holiday allowance of 25 days holiday plus bank holidays
* Life Assurance (based on pensionable earnings)
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