Customer Care Agent
We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join the exceptional Supporter Care team.
Position: Customer Care Agent
Location: Milton Keynes – Hybrid (2 days per week in MK office)
Hours: Part time and Full-time
Contract: x 1 Permanent – Full Time - 36.5 hours per week, x 1 Permanent – Part Time - 22.5 hours per week
Salary: £25,080 pro rata, per annum plus good range of benefits
Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified
Interview Date: Interviews: 11th November 2025
About the Role
This role delivers high quality customer service to supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.
Key Responsibilities
1. Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
2. Effectively resolve complaints from supporters within agreed SLA’s, in a way t...