Job Description
We are looking for a Care Manager to lead, inspire, and grow our Chiswick branch. You will:
* Manage a high-quality, privately paying client base.
* Lead and motivate a skilled team of Care Professionals.
* Drive innovation and efficiency across operations.
* Play a key role in shaping the future of home care in our community.
This is not just another management role. It is a career-defining opportunity to join an Outstanding-rated team and work alongside experienced leaders including Registered Nurses.
Key Responsibilities
* Work closely with the Franchise Owner to develop and deliver a high-quality private domiciliary care service for older people.
* Promote the highest standards of care and service with a focus on person-centred care.
* Manage client acquisition from first contact to conversion.
* Carry out care planning and risk assessments, ensuring compliance with legal and regulatory requirements.
* Operate quality control systems and conduct assurance visits for clients.
* Handle complaints and incidents, investigate issues, and use findings to drive improvements.
* Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
* Provide inspired leadership, ensuring safe staffing levels and exceptional service.
* Recruit, train, and support Care Professionals and office staff.
* Participate in disciplinary investigations and HR processes.
* Oversee payroll and budgets.
* Maintain accurate and compliant data across platforms.
* Keep up to date with changes in legislation and best practice.
* Network in the local community to raise awareness of Home Instead.
What We’re Looking For
* Extensive care experience with a proven track record in excellent customer service.
* Experience in leading, training and managing a team in domiciliary care.
* Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
* Excellent knowledge of compliance and legislative requirements under the Care Standards.
* Strong care assessment and care planning skills.
* Good understanding of systems and processes.
* Excellent interpersonal and communication skills.
* Ability to inspire others and build strong working relationships.
* Strong organisation and planning skills.
* Drive and motivation to take on a broad role and develop care services.
* Passion for delivering the highest quality of care.
* Commercial awareness and strong influencing/negotiation skills.
* Evidence of achieving business growth targets.
* Ability to work accurately under pressure and remain calm with multiple priorities.
* Flexibility to meet business demands, including participation in the on-call rota.
* Strong IT skills (Microsoft Office/Google Suite, databases, virtual platforms).
* A valid driving licence and access to a vehicle.
Additional Information
Apply Now
If you want to lead with autonomy, join a branch rated Outstanding by the CQC, and work alongside a highly qualified Care Management team, we would love to hear from you.
Apply today with your CV and take the next step in your care leadership journey.
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee mentoring programme
* Free flu jabs
* Free or subsidised travel
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount