Annual salary: up to £28,000.00 Commercial Administrator Location: Dartford Contract Type: Full-Time, Permanent Salary: £28,000 per annum Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies About Mears Group Mears Group is one of the UK’s leading providers of housing and care services. From humble beginnings as a small maintenance contractor with a single van, we’ve grown into a national company delivering essential services that make a positive difference in communities across the country. About the Role We’re looking for a Commercial Administrator to join our team in Dartford. You'll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures. This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You’ll be responsible for handling communications, managing purchase orders and invoices, maintaining records, and ensuring customer experience remains central to everything we do. Role Responsibilities: Supporting administrative tasks across local operations and internal departments Recording and responding to client and service user communications Managing materials requisitions, purchase orders, and invoicing processes Inputting cost data to enable timely completion and billing of work orders Communicating with service users regarding ongoing works Liaising with colleagues to ensure accurate and timely information is shared Maintaining company assets in line with policy and reporting any damages Attending meetings and training sessions as required Upholding high standards of professionalism, health & safety, and customer care Role Criteria Experience in a commercial environment, ideally within the social housing sector Proven ability to manage administrative processes accurately and efficiently Comfortable working to deadlines in a busy office setting Strong time management, planning, and organisational skills Confident using computerised systems and Microsoft Office applications Excellent written, verbal, and interpersonal communication skills Strong customer service ethos with a professional approach to all interactions Ability to liaise effectively with service users, colleagues, and external stakeholders Willingness to attend meetings and training sessions as required Commitment to maintaining high standards of health & safety and company procedures Benefits 25 days annual leave plus bank holidays Annual Mears Fun Day – a company-wide celebration of your hard work Volunteering leave to support community initiatives Mears Rewards – discounts on groceries, holidays, eye tests, and more Family-friendly policies and support All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply. We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility