Job summary
We are recruiting for a full-time Site Lead working across two of our five GP Surgeries.
Hours and location:
* Monday 0800-1800 - Ernesettle
* Tuesday 0800-1800 - Trelawny
* Wednesday 0800-1800 - Ernesettle
* Thursday 0800-1800 - Non-working day
* Friday 0800-1800 - Trelawny
The Site Lead is a key position responsible for overseeing daily operations at a specific practice site and managing the care navigation team. This role ensures smooth practice functioning by managing staff, overseeing patient care activities, and maintaining high standards of service and safety. The Site Lead acts as a vital link between practice staff and the Assistant Practice Manager, facilitating effective communication and operational efficiency.
Key responsibilities include:
* Supervising daily operations
* Coordinating patient services
* Managing staff schedules
* Ensuring compliance with health and safety regulations
* Implementing policies and procedures to improve efficiency and patient satisfaction
* Handling operational crises and troubleshooting complex issues
* Providing leadership to foster a positive working environment and continuous improvement
Main duties of the job:
Operational Management:
* Daily Operations Oversight
* Staff Management
Facility Management:
* Maintaining and escalating site maintenance and operational issues
Patient Care Coordination:
* Scheduling and registration
* Resolving patient complaints
Health and Safety Compliance:
* Conducting safety checks and ensuring compliance
Communication and Reporting:
* Facilitating internal communication
* Compiling reports on site activities
Leadership and Development:
* Providing team leadership
* Staff development and mentoring
Quality Assurance:
* Monitoring service quality and compliance
Strategic Involvement:
* Implementing policies and driving improvements
About us
The Mayflower Medical Group, recently acquired by the Fuller and Forbes Partnership, oversees GP Surgeries across the country, including sites in Plymouth, Exeter, Barnstaple, Leeds, Burnley, and Gateshead.
Date posted: 02 May 2025
Pay scheme: Other
Salary: Depending on experience, £25,000-£28,500
Contract: Permanent
Working pattern: Full-time
Reference number: A2381-25-0014
Job locations:
* Ernesettle Medical Centre, 21 Ernesettle Green, Plymouth, PL5 2ST
* Trelawny GP Surgery, 45 Ham Drive, Plymouth, PL2 2NJ
Job description
Role duties
* Operational Management: Supervise daily operations, manage staff, and handle site facilities and safety compliance.
* Patient Care Coordination: Coordinate appointments, registration, and resolve complaints.
* Communication and Reporting: Ensure effective internal communication and compile activity reports.
* Leadership and Development: Lead and mentor staff, promote teamwork, and identify training needs.
* Quality Assurance and Compliance: Monitor service quality, ensure policy adherence, and implement improvements.
* Strategic Involvement: Play a role in policy implementation and project management for operational improvements.
Additional responsibilities include processing eConsultations and other administrative tasks as required. The role is broad and evolving, with other duties expected within the scope of the position.
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