Description This role will be responsible for the effective day to day running of all sports based proposition on resort. This will include driving excellent guest experience and ensuring high levels of health and safety and compliance & team fulfillment and engagement. KPIs Guest satisfaction scores and feedback (NPS) Safety compliance and incident rates Revenue and participation levels Labour and cost control of the P&L Team engagement and retention General Duties & Key Accountabilities Support the daily operation delivery of all sports based proposition Assist with scheduling activities and bookings aligned with guest proposition Ensure all facilities are prepared, safe and fit for purpose Lead all sports and coaching based team Ensure high levels of H&S compliance and ensure all accidents and near misses are followed up effectively Promote safe working practices across all activities Support the delivery of all sports based proposition Assist with budgeting and stock control Support in income generation initiatives for paid activities Experience & Qualification Requirements Experience in a supervisory or assistant management level role within a sports or activities based facility/ department. Strong leadership and communication skills Excellent H&S and Compliance experience Passion for delivering excellent guest experience About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!