National Partnership Manager – Retail Sector
Salary: Competitive plus car/allowance, company bonus & pension.
Hours: Full-time, 40 hours per week (Monday to Friday).
Location: Cannock – National travel required.
What We Offer
* Eligible for an annual performance bonus
* 25 days of annual leave
* Choice of company car or car cash allowance
* Access to our company pension scheme
* One paid day leave every year to volunteer and support your community
* Ongoing training and development opportunities to help you reach your full potential
Responsibilities
* Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
* Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
* Build, develop and deliver on KPIs / SLAs to drive a continuous improvement agenda.
* Own the client relationships end‑to‑end, adopting contractual and P&L responsibility.
* Innovate by developing and delivering environmental and resource management contract activity, staying ahead of sector best practice and legislation.
* Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
* Coach, develop and lead a team of National Partnership Executives, driving development and succession planning, while delivering value for the customer.
* Maintain a Salesforce pipeline to manage and measure business growth, development and contracts at risk.
* Manage customer contract expectations and service level agreements / key performance indicators.
* Facilitate the cross‑sell of resource management solutions from all relevant Veolia group activities.
* Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer's business objectives.
* Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
* Ensure debt levels are managed within each account's commercial terms and support invoice dispute resolution.
Qualifications
* Account Management experience, being able to work with a high level of autonomy.
* Experience in managing and developing a team, ideally a field‑based team.
* Previous experience operating within cross‑functional teams.
* Ability to self‑organise and prioritise workload with regular support from line manager, with excellent time‑management skills and strong organisation.
* Experience meeting targets and deadlines, and able to manage a high volume of low‑level queries concurrently.
* High level of influencing and negotiation skills, with an innovative, solution‑focused approach and good commercial acumen.
* Understanding of the waste management industry would be advantageous, as would knowledge of sustainability and an interest in global resource management.
Apply today to explore this opportunity.
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