Overview of the role
Responsible for maintaining the end-to-end lifecycle of all endpoint devices (laptops, desktops, cloud PC and mobile) across the enterprise. Will engineer and maintain both build and configuration to ensure they are secure adhere to vendor best practices. Assume ownership and control of all endpoint tooling such a MDM, Configuration Manager, etc. capabilities
Main Responsibilities
• Managing desktop/endpoint support engineer’s workloads with regular 121’s plus mentor and expand knowledge around endpoint management
• Produce regular reports around endpoint estate, status including levels of compliance.
• Generate and maintain appropriate support documentation.
• Maintain productivity and collaboration integrations/capabilities such as Office 365.
• Embrace and apply solutions that positively contribute and embrace Digital End-user Experience (DEX)
• Establish and maintain an inventory of all endpoint applications (including packaging and deployment standards)
• Maintain appropriate path to production environments to ensure application and operating system updates can be fully tested ahead of rollout.
• Ensure endpoint operating system is no more than n-1.
• Liaising with the Infrastructure and Application Support Teams in problem resolution and making sure processes are followed correctly.
• Customer facing - liaising directly with business users at all levels
• Proactive identification of service improvements.
• Ensure that all incidents and requests are actioned and resolved within agreed SLA’s.
• Work closely with Infrastructure Management and Architecture to maintain and update roadmaps.
Key knowledge and skills required for the role:
• 5+ years working in IT support service roles
• Experience and knowledge of endpoint management tooling, packaging techniques plus in-depth knowledge of endpoint operating systems (Windows, Android, iOS and Mac)
• Must be able to bridge knowledge with the Infrastructure Team
• Proven experience in recommending and implementing IT based support methods and processes
• Effective communicator with good interpersonal and analytical skills
• Good customer relationship management skills
Problem solving & Change:
• Pragmatic approach and attitude towards technical tasks and challenges to meet stakeholder expectations within agreed timescales.
• Fault finding and resolution via remote management and site visits both in and out of business hours where appropriate.
• Understand the need to create, document and update workflow processes
• Supporting Change and Release processes
The Ideal Candidate
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.