THE JOB
As a Warehouse Operative, you will support the accurate, safe and efficient movement of stock across the warehouse. You will play a key role in meeting operational KPIs, service level agreements, and dispatch deadlines, directly contributing to customer satisfaction across both online and store channels. Your responsibilities will include:
Getting Orders Ready and Managing Stock:
* Accurately pick stock using RF scanners, picking systems, or manual pick lists in line with daily productivity and accuracy targets.
* Pack and prepare goods securely for dispatch, ensuring accurate labelling, addressing, and documentation to guarantee timely deliveries and a positive customer experience, while maintaining agreed order accuracy and on-time dispatch KPIs.
* Process online and store replenishment orders in line with service level agreements (SLAs) and dispatch schedules.
* Conduct cycle counts and stock checks to maintain high inventory accuracy and minimise stock discrepancies.
* Investigate and report damaged goods, stock variances, or system inconsistencies promptly to protect operational performance.
* Maintain organised pick locations and storage areas in accordance with warehouse layout and operational efficiency standards.
Receiving and Sending Products:
* Unload inbound deliveries safely and efficiently, verifying quantities and product conditions against delivery documentation.
* Process and book in goods accurately within warehouse management systems.
* Load outbound vehicles in line with dispatch plans, ensuring correct sequencing and load security.
* Stage, sort, and allocate goods for distribution to stores, customers, or external carriers.
* Ensure all shipments are correctly labelled, scanned, and documented prior to dispatch.
Working Safely and Sustainably:
* Adhere strictly to all health and safety policies, safe systems of work, and manual handling procedures.
* Work in line with standard operating procedures (SOPs) to achieve productivity and quality benchmarks.
* Identify and communicate opportunities for operational improvement.
* Participate in training and development to enhance capability and flexibility across warehouse functions.
* Support sustainability and waste management procedures within the distribution centre.
Who You Are:
We are seeking individuals who are committed to efficiency, safety, and teamwork. You are:
* Productive and target-oriented – You work efficiently to meet daily operational KPIs.
* Process-driven – You follow procedures carefully and understand the importance of compliance.
* Safety-conscious – You prioritise safe working practices at all times.
* Reliable and accountable – You manage your workload effectively and take ownership of your responsibilities.
* Adaptable – You are flexible and able to operate across different warehouse functions as business needs require.
* A team player – You contribute positively to team performance and shared objectives.