Join our Zoom team as a Specialist Operational Trainer! You'll deliver and design key training programs and support the development of our Managers!
Location: Leyton & Acton, London, UK
About the role
As a Specialist Operational Trainer, you will deliver and design specialist training (New Starter, MHE, Food Safety, H&S) within our Ocado Zoom sites (Leyton and Acton). You'll support the development of Zoom Managers through train-the-trainer programs and individual coaching. Ensuring training, processes, and documentation comply with legislation, Health and Safety regulations, and operational standards is key. You'll also monitor, evaluate, and support the effectiveness of training to drive business performance.
Some of your responsibilities will include:
* Delivering effective inductions and ensure all new starter paperwork is complete.
* Conducting specialist training in line with HSE requirements and Ocado policy.
* Reviewing and update training processes and materials.
* Delivering accredited Food Safety and H&S training.
* Providing bespoke operational process training as needed.
* Supporting customer complaints and satisfaction.
About You
* An ambassador for Ocado values and a positive role model.
* Approachable, forward-thinking, and a problem solver.
* Calm and able to manage conflict.
* Tech-focused and adaptable to change.
* Strong communicator with excellent English skills.
Skills/Qualifications
* Previous training/coaching experience (teacher, coach, military, etc.).
* Presenting skills with the ability to present on technical subjects.
* Proven experience in training design, delivery, and evaluation.
* Operational knowledge of key processes and Safe Systems of Work.
* Experience in 1:1 coaching and providing feedback.
Desirable Qualifications
* Food Safety Level 4 in Manufacturing, Logistics, Catering.
* Fire Warden (or equivalent experience).
* First Aid at Work.
* IOSH accreditation.
Benefits
* Pension, Life Assurance, Income Protection.
* Private Medical Insurance, Digital GP.
* 25 days holiday (increasing with service).
* Free Shares, Sharesave and Buy as You Earn schemes.
* Discounted shopping on Ocado.com.
About Ocado Logistics
Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in.
Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.