Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our busy Distribution Centre, based by Dunstable is a fantastic environment filled with hundreds of brilliant personalities. As a Help Desk Coordinator you will support and provide information to Regional, Area and Store Managers. Assisting in complaints, climes and quires. Being a link between distribution and stores Here's the exciting bit…a day includes Dealing with store missing cage and tote claims and liaising with stores explaining in detail claims reasoning Missing SKU enquires Compiling daily left off cage and tote information Daily paperwork filing Dealing with store complaints and queries Notifying stores of late deliveries Emergency shortlist allocation Dealing with Head office requests Supplier haul back invoicing Special Order picking The Jobs a Good Fit For You If You’re open minded and committed to seeing other people’s point of views You know you can add value through your strong communication skills You have developed a keen attention to detail and take pride in the accuracy of your work You enjoy working at a fast pace in an everchanging environment You get satisfaction by finding a resolution to complaints that have been received You’re good at using your initiative and professional experience to make clear decisions You know you can add value through your ability to build great collaborative relationships What You'll Need Working flexibly to meet the demands of the business – covering shifts from 6am to 6pm PC literate Good knowledge of written English Fluent English is essential for store communication purposes Good teamwork skills, as well as the ability to work on your own An understanding of the Store Managers bonus system and what factors can have a negative impact on this Always demonstrate and maintain a high level of health and safety awareness around the warehouse, ensuring own safety and the safety of others. Adopting the ASW, H&S Values: Always Safe at work; think smart, think safe Here's What's In It For You 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Company pension matching and bonus We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special. Hours : 40.00| 6.00am-1400pm Working Monday to Friday with one Saturday in every three. For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/