Resource Planning Analyst - Contact Centre
Circa. £40,000
Birchwood, Warrington
12 month FTC
Are you analytical, curious, and interested in how people, data, and customer demand come together? We're a newly established contact centre looking for a Resource Planner to support our Sales and Customer Service teams.
What you'll do:
Assist with forecasting, scheduling, and intraday performance monitoring
Analyse call volumes, handling times, SLAs, and other metrics
Support workforce planning, including part-time and seasonal staff
Produce reports, dashboards, and ad-hoc analysis
Contribute ideas to improve efficiency and customer experience
What we're looking for:
Strong analytical skills and attention to detail
Comfortable with Excel or similar tools
Interest in contact centre operations or analytics
Experience in a contact centre or operational environment is a plus
Why join us?
Be part of a growing contact centre from the start
Learn and develop in forecasting, scheduling, and real-time operations
Clear opportunities for progression
Collaborative, supportive team environment
Take your first step into a more senior planning role-apply today!
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