Job Description
Our client, a growing managed IT services provider with an expanding client base across Northern Ireland and the UK, is seeking two dynamic and technically driven IT Support Specialists to join their operations team. These roles are key to ensuring the continued delivery of first-class technical support to a wide range of SME and enterprise customers across a diverse set of industries.
This is a hybrid role offering structured on-site collaboration (based in Magherafelt) and flexibility for one day of remote work once settled into the position. You'll play a pivotal role in resolving day-to-day technical issues, supporting IT infrastructure environments, and contributing to project delivery alongside a knowledgeable, close-knit technical team.
Key Responsibilities
1. Provide Tier 1 and Tier 2 support for client systems, including troubleshooting hardware, software, network, and cloud-related incidents.
2. Handle and resolve tickets via remote support tools, on-site visits, or telephone, ensuring SLAs are met and client satisfaction is maintained.
3. Assist with configuration, deployment, and maintenance of Windows-based workstations, servers, and network devices.
4. Set up and manage Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and endpoint security solutions.
5. Maintain accurate documentation across client environments, including infrastructure maps, credentials, and support procedures.
6. Liaise directly with client contacts to provide clear, professional updates and advice on technical matters.
7. Contribute to larger infrastructure and upgrade projects, assisting senior engineers on planning, implementation, and support phases.
8. Stay current with evolving technologies and security best practices to ensure high-quality service delivery.
What We're Looking For
9. Minimum 2 years' experience in an IT support or service desk role, ideally within an MSP or multi-client setting.
10. Strong working knowledge of Windows 10/11, Active Directory, Group Policy, and Microsoft 365 administration.
11. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPNs, switching).
12. Exposure to remote monitoring and management (RMM) tools, ticketing systems, and asset management platforms.
13. Experience configuring printers, routers, and mobile device management tools is desirable.
14. Excellent communication skills, both written and verbal, with a confident and helpful manner when interacting with clients.
15. Highly organised and proactive, with the ability to manage your own workload and prioritise effectively.
16. Relevant industry certifications (e.g. CompTIA, Microsoft, Cisco) are highly desirable but not essential.
What You'll Gain
17. Competitive salary up to £40,000 based on experience
18. 1 day per week working from home
19. Opportunities to work on diverse technologies across multiple sectors
20. A supportive, team-driven environment that invests in ongoing development
21. Career progression opportunities into senior technical roles or specialist areas
22. Exposure to cloud, security, and infrastructure projects
Ready to Apply?
This is an exciting time to join a fast-paced, customer-focused IT business that values innovation, responsiveness, and the people behind the service. If you're ready to move your IT support career forward, we'd love to hear from you.