General Assistant - Hospitality & Front of House
Monday - Friday, 31.5 hours per week.
Location: Southampton.
Pay: £13.45 an hour.
Responsibilities
* Serve food and beverages to guests in a friendly and professional manner; ensure that guests’ needs and requests are efficiently and effectively addressed.
* Provide excellent customer service by being attentive to guests’ needs at every point of their customer journey; answer questions and address any concerns or issues in a friendly manner.
* Collaborate with all colleagues to ensure the smooth flow of operations and contribute to creating an inclusive and safe working environment.
* Comply with health and safety regulations and any specific food service or catering guidelines established on location.
* Maintain cleanliness and hygiene standards in the kitchen and dining areas.
Qualifications
* Have a contagious passion for food and/or customer service.
* Draw satisfaction from working within a collaborative and inclusive team environment.
* Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
* Previous experience in a similar role, especially in the food service industry, is often a plus.
* Some knowledge of food safety and sanitation practices.
* Works according to the BaxterStorey core values.
Benefits
* 28 days holiday including bank holidays.
* Birthday off.
* 3 volunteering days.
* 3 days grandparent leave.
* 24 weeks enhanced maternity leave.
* Secondary career leave.
* Wedding/commitment day leave.
* Free meals on shift.
* Bespoke training and development opportunities.
* Apprenticeship opportunities for all experience levels.
* Pension and life insurance.
* Discounts available on our Perkbox app; high street shops, holidays & cinema.
* Wellbeing hub.
* Access to employee assistance programme.
* Cycle to work scheme.
EEO Statement
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
#J-18808-Ljbffr