Client Services Advisor (Weekends) Location: Worcester Park Company: Trinity Homecare Trinity Homecare is looking for a motivated and customer-focused Client Services Advisor to join our team. You’ll be the first point of contact for clients, providing friendly, professional support and helping them navigate their care journey. About the Role You’ll handle enquiries, build strong relationships, and ensure clients receive accurate information and excellent service. You’ll also support the onboarding of new clients, contribute to growth targets, and work closely with teams across the business. Full-time hybrid role 5 days per week, working Saturday - Wednesday Key Responsibilities Respond to client enquiries via phone, email, live chat, and CRM. Build and maintain positive client relationships. Manage a pipeline of prospective clients with tailored follow-up. Support service delivery by collaborating with internal teams. Log all interactions accurately and maintain GDPR compliance. Identify opportunities to up-sell or cross-sell services. Contribute to team KPIs and continuous improvement efforts. What We’re Looking For Excellent communication and relationship-building skills. Ability to handle challenging conversations with empathy. Strong problem-solving and decision-making abilities. Experience with CRM systems and digital tools. Good organisation, time management, and resilience. Commercial awareness and confidence identifying opportunities. Why Join Trinity Homecare? A supportive team environment Opportunities for training and development A role where you can make a meaningful difference in clients’ lives About You About Us About Trinity Homecare Group Trinity Homecare Group is a specialist in delivering care in people’s own homes. The group offers introductory care, visiting care and live-in care services ensuring that a wide range of needs and outcomes can be met. The group was formed with the acquisition of the introductory business and then expanded with several regulated care business acquisitions. These combined brands and services make the group the largest private pay homecare provider in the south of England. The group covers the entire UK with its range of services. The group prides itself on having the best people, the highest standards and being an innovator in the sector and will continue to strive to improve and lead the market.