Job overview
To provide comprehensive administrative support to the E Roster team as directed by the E Roster Manager, including system maintenance, providing system advice and escalating issues raised, using the E Roster application, minute taking and follow up actions as required. Dealing with sensitive information and sensitive handling of enquiries when dealing with staff enquiries. To prioritise incoming business to meet service demands and to work on own initiative to support the E Roster team.
Main duties of the job
* To provide a full administrative support service including typing of letters, departmental reports and presentations to meet designated deadlines
* To set up and maintain service databases and spreadsheets as appropriate to support the E Roster team and function
* To arrange and support meetings as requested by the E Roster Team
* To order stock and stationery as required
* To liaise with the clinical staff and external organisations with regard to diary management and organising meetings
* To undertake general office duties including photocopying, filing and archiving
* To act on own initiative to contribute to the effective running of the E Roster service
* Review and update administrative procedures and systems
* To liaise with wider departmental administrative staff where necessary to ensure the work is coordinated in undertaking working practices
Working for our organisation
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal – and a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services with full Emergency Departments, Critical/Coronary Care units and various Consultant‑led services. WGH provides a range of General Hospital services together with an Urgent Treatment Centre for non‑life‑threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high‑quality care, advice and support.
Person specification
* NVQ3 in administration or equivalent experience. GCSE in Maths and English or equivalent.
* Experience of working in an administrative post. Previous administration and/or secretarial experience.
* Computer literate with database and word processing packages.
* Evidence clear communication skills, with the ability to use tact and diplomacy at times.
* ECDL.
* Previous NHS Experience.
* Knowledge of NHS systems and processes.
Equal opportunities and diversity
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit. Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email admin.recruitment@elht.nhs.uk or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH. The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. The trust operates a No Smoking Policy.
We reserve the right to close a job advert early if sufficient applications have been received.
Disclosure and Barring Scheme (DBS): If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38. This cost is not applicable for a Volunteer post.
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