Talk Staff Recruitment, Belper, Derbyshire, England
Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We’re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision.
Qualifications
* We’re seeking someone with previous experience in customer service or complaint resolution, ideally in a fast‑paced environment.
* You’ll be confident managing multiple cases at once, with strong attention to detail and excellent written and verbal communication skills.
* A Level 3 qualification in Customer Service is desirable.
* Familiarity with Microsoft Office and web‑based systems is important, and knowledge of consumer rights or relevant legislation would be a bonus.
Most importantly, you’ll bring empathy, resilience, and a genuine commitment to delivering world‑class service—even in challenging situations.
Responsibilities
* Taking full ownership of customer complaints—seeing each case through from start to successful resolution.
* Investigating issues in depth, using root‑cause analysis and collaborating with internal teams to ensure fair and effective outcomes for both our customers and the business.
* Managing a variety of communication channels, including calls, emails, web enquiries, and social media, prioritising your workload while maintaining a high standard of service.
* Clear, professional communication will be at the heart of everything you do, keeping customers and stakeholders informed every step of the way.
* Working closely with our legal team on escalated cases, ensuring all complaints are handled compliantly and accurately.
* Contributing to continuous improvement by sharing insights and feedback with senior colleagues, helping us refine our processes and enhance the customer journey.
Salary & Working Hours
Salary is £29,760 plus bonus.
Working hours are Monday – Friday, shifts between 8am and 5.30pm with an occasional Saturday.
Benefits
Amazing benefits package including award winning pension scheme, free onsite parking, subsidised private healthcare, ongoing professional development opportunities and a health and wellbeing scheme amongst others.
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
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