Sales Renewals Specialist
Location: Leeds (Hybrid: 1-2 days in-office)
Contract: 12 Months (with potential to extend)
Day rate: £150-180 per day Inside IR35
We are looking for a Renewals Specialist to join our client software services team. In this role, your main goal is to keep their current customers happy and ensure they renew their contracts with them
What you will do:
* Manage Renewals: Handle the whole process from checking accounts to creating quotes and closing the deal.
* Help Customers: Work closely with clients to solve problems and make sure their contracts are renewed on time.
Work with the Team: Partner with our Sales and Customer Success teams to create the best plans for our clients.
* Track Success: Keep an eye on accounts that might leave (churn) and find ways to keep them with us.
What we are looking for:
* Experience: 1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role.
* Customer Focus: Proven success in managing customer relationships and a strong commitment to quality solutions.
* Communication Skills: Exceptional written and verbal communication skills, with the ability to interface confidently with C-level executives.
* Analytical Mindset: Strong problem-solving skills and the ability to present numerical data effectively.
* Technical Proficiency: Experience with CRM tools (Salesforce or NetSuite) and basic project management skills are highly desirable.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV
Randstad Technologies is acting as an Employment Business in relation to this vacancy.