Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Altrad operational, financial and administrative requirements.
Tasks and Responsibilities As Quality Services Coordinator
Quality Services Coordination
* Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
* Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
* Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
* Proactive escalation to line manager and management team on operational or commercial issues.
* Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
* Responsible for achieving internal and external stakeholder key performance indicators measurements.
* Implement client contractual terms and conditions on all assignments.
* Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
* Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
* Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On‑boarding requirements are achieved as per company procedure.
Quality Services Administration
* Responsible for completing all administrative tasks assigned by Manager.
* Adherence to processes and procedures with an adaptability and flexibility to adjustments made to these procedures that support the continual growth of the department.
* Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On‑boarding requirements are achieved as per company procedure.
* Support team delivery of the Field Operatives “critical documentation requirements”.
* Ensure Client is set up and correct project details are in place.
* Ensure PO is in place prior to any work commencing.
* Manage holiday accruals / requests for all PAYE staff.
* Book any travel in line with client / FO contract.
* Ensure all trackers / calendars are updated to ensure visibility of FOs movements.
Quality Services Recruitment/ Sourcing
* Search for suitable resources in line with client job description and experience.
* Using LinkedIn, CV Library to find suitably qualified and experienced candidates directly first, maximizing profitability.
* Creating adverts on LinkedIn and CV Library as well as other recruitment job boards to try and attract suitably qualified personnel.
* Working with key suppliers to obtain suitable resources that could not be found directly, ensuring margins are acceptable.
* Ensure onboarding is completed in a timely manner.
Financial And Commercial Requirements
* Review of Client contracts, must be knowledgeable on relevant clauses affecting delivery of service, rates and rate escalation opportunities.
* Management of rates with Inspectors/FOs.
* Ability to work out margins and profitability.
* Creation of CTRs and seek their approval from Project Controls.
* Responsible for applying Altrads financial processes and client contractual terms and conditions on all assignments.
* Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
* Gain awareness of PO budget costs for each assignment including negotiating with FOs to deliver set margin level agreed with Manager.
* When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
* Timely support to assist with any commercial or financial queries impacting the Client and or Altrad financially.
* Support in collation of competency related data: Demand Report, Top 10 Client Report and Paid vs Charged Reports.
Business Development and Account Management
* Work with assigned clients to build relationships and have regular monthly meetings, MS Teams, phone calls and face to Face where possible (avoid just email relationships).
* Share statistics with the client including monthly spend and quality near misses.
* Obtain regular work forecasts from clients as well as spotting opportunities to promote other services within Quality Services and the wider Altrad.
* Track weekly and monthly purchase order spend with assigned clients, reporting any opportunities to Manager.
* Be available for assigned clients and attentive to their needs and requirements, answering emails and calls promptly.
Project Management
* Project management of transactional and major Inspection and quality scopes with assigned clients.
* Attend key project meetings representing Altrad Quality Services, gaining knowledge about the project scope to better understand how this can be managed in the most professional and efficient way.
* Report progress of project scopes to Manager and at regular client meetings.
* Seek to add as much additional value to the output of the project by way of efficiencies or alternative solutions.
Performance Requirements
* Deliver consistent approach to all activities as per departmental procedures where attention to detail and accuracy are a primary focus.
* Provide support to all team members to meet daily tasks and targets.
* Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid‑year and end of year reviews.
* Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
* Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
* Desire to achieve results in a metric driven environment.
* Provide support to team members.
Specific Requirements For The Quality Services Coordinator
Education
Essential
* GCSE Standard Grades or equivalent.
Desirable
* HNC/HND and/or prior experience of a similar role.
Experience And Skills
* Experience of working in a field or similar type environment.
* Previous commercial and financial experience.
* Self‑starter, with a focus on delivering results individually and as a team.
* Proven ability to multi task and plan workload to deliver results.
* Demonstrated experience in decision making and effective utilisation of resources.
* Ability to build and manage relationships through effective use personal and interpersonal skills.
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