Operations Administrator and Receptionist
Operations Administrator and Receptionist
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Company Description
LGC Ltd (www.lgcgroup.com) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care.
Company Description
LGC Ltd (www.lgcgroup.com) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care.
Job Description
This is an ideal position for an experienced administrator who enjoys reception work and interacting with people, has good IT skills and is interested in seeing how research to improve NHS patient health and care is funded.
As an Operations Administrator and Receptionist in GMG’s Operations team you will:
* Be on reception at least 2 days per week (and in the office or working from home on other days)
* Support GMG’s running of new research funding competitions, including organising research funding committee meetings and attending weekly progress meetings to update others
* Interact with a broad range of people at all levels of seniority, including colleagues, funding committee members, the research community and other key stakeholders
* Support Operations team members and members of other teams, with whom you’ll be working closely
Key Responsibilities:
Work on reception (shared amongst the Operations Administration team)
* Being responsible for running a professional and welcoming reception function at least 1 day per week, with some extra cover for lunch and leave
* Answering telephone calls, taking messages and forwarding them on to the appropriate person or team
* Meeting and greeting visitors to the building and ensuring they comply with health, safety, security requirements
* Helping visitors with their onward travel, e.g. giving directions and booking taxis
* Supporting meetings, e.g. making refreshments available when external visitors attend meetings and facilities colleagues are not onsite to organise them
* Managing post arriving into the building and preparing post for collection
* Working closely with security and facilities staff
Organise virtual and in-person meetings, in particular research funding committee meetings
* Identifying suitable dates and venues, and communicating with external event managers
* Organising Zoom, Google Meet and Microsoft Teams virtual meeting links
* Booking rooms, AV equipment, refreshments, travel and accommodation for in-person meetings
* Communicating with attendees including inviting and confirming attendance, and providing meeting-related information and documentation
* Preparing meeting materials e.g. name plates, badges, signage
* Ensuring onsite meeting rooms are appropriately set up
* Supporting in-person meetings on the day, including greeting and directing attendees to onsite meetings, and making refreshments and catering available
Carry out other administrative roles involved in running research funding programmes
* Preparing and maintaining online documents, spreadsheets, mail merges and templates
* Organising, creating and managing online folders and filing structures
* Using the Research Management Database to find, check, export or update information
* Answering mailboxes and helplines
* Communicating with key internal and external stakeholders, via emails, calendar invites and in meetings
* Occasionally printing documents and organising posting and packaging
Other
* General team administration as required, e.g. supporting recruitment and training activity, updating instructions, organising team rotas
Qualifications
Key Skills & Qualifications
* Over 12 months’ experience in an administrative and reception role, demonstrating strong organisational and customer service skills in a fast-paced environment
* Educated to GCSE level (or equivalent) with at least 5 GCSEs at grade C/4 or above, including Maths and English.
* Excellent interpersonal and communication skills, both written and verbal, with the ability to convey information clearly and adapt style to suit different audiences.
Behaviours And Competencies Required
* A strong commitment to delivering excellent customer service, both in person and over the phone, with a professional and courteous manner
* High attention to detail with accurate record-keeping across multiple documents and systems
* Ability to work independently, using initiative to follow instructions, update colleagues on progress, identify opportunities, and propose practical solutions
* A proactive and results-driven mindset, with a focus on continuous improvement and a determination to see tasks through to completion
* Effective planning and organisational skills, including the ability to coordinate and deliver events successfully
* Strong time management abilities, including prioritising tasks, handling competing demands, adapting to change, meeting deadlines, and staying calm under pressure
* A collaborative approach to teamwork, contributing confidently and effectively in group settings
* Proficiency in computing, including Microsoft Office (especially Outlook, Word, and Excel) and/or Google Workspace (Gmail, Drive, Docs, Sheets, and Calendar), with a willingness to learn new systems such as Asana, Envoy, and our Research Management System.
Additional Information
Salary & Benefits
£27,700 PA
Bonus - subject to company performance
25 days annual leave, plus public holidays (UK)
Enhanced contributory pension scheme
Life Insurance
Benenden Healthcare
Season Ticket Loan
NB: This is an office based, hybrid role, with an expectation for all employees to attend our offices in Twickenham, west London, usually worked as 2 days per week, and may increase, subject to team requirements.
To Apply
If you are interested in working with us and feel you have the appropriate background and skills, please apply with your CV, with the cover letter attached in the same document, explaining what you feel you could bring to the company, outlining your suitability for the role
Our Commitment to Equality and Diversity
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Biotechnology
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