Overview
Advantis is a leading debt collection agency located in the iconic Minton Hollins grade 2 listed building in the heart of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 250 people across our teams who are full of energy, care deeply about the work they do and have fun doing it; making us a great place to work (and we’re not just saying that – we’ve been officially certified as such for the last three years!).
Location – Stoke-on-Trent
Role and Schedule
We are looking for 2 x HMCTS Agents that can commit to 20 hours per week.
Shift Pattern Availabilities:
* Shift 1 - 10am - 2pm: Tuesday - Saturday (20 hours per week)
* Shift 2 - 12pm - 8pm Friday (1 hour break), 8am - 7pm Saturday (1 hour break), 10am - 1pm Sunday (20 hours per week)
The Role
We are looking for exceptional and motivated personalities to join our growing contact centre. As a part time HMCTS agent you will take pride in acting on behalf of His Majesty’s Courts and Tribunal Services. Through both inbound and outbound calls you will provide professional support, providing debt guidance to our customers and always ensuring you find the best and fair solution for them. This will include helping customers to pay their accounts in full, navigate payment plans that are bespoke to the individual, and to resolve complex enquiries.
Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.
To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.
Skills and Qualifications
* You pride yourself on helping others
* Expert listening and effective communication skills
* You can strike the balance between being both assertive and compassionate
* A positive and friendly attitude – there’s no challenge we can’t tackle together!
* Self-motivation and a drive to reach (and exceed) targets
* Proven customer service experience would be an advantage
Benefits
* Bonus scheme
* Up to 35 days holiday (including bank holidays) (pro rate for part time workers)
* Gym membership contribution
* Paid time off to volunteer at a charity of your choice – 2 days a year
* Company Life Insurance
* Employee Assistant Programme – 24/7 access to experienced counsellors
* On site mental health first aiders
* Free access to dentists-on-demand
* Long service awards
* Enhanced family leave policies
* Pension scheme
* Employee awards, incentives, and events
* Free onsite parking
* Corporate football team
* Free tea and coffee
* Free annual eye tests and contribution to prescription glasses
* Casual dress
* Accessible location (only a short walk from Stoke City Centre and Stoke train station)
* Refer a friend scheme
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