JOB TITLE: Ticketing and Retail Assistant
DEPARTMENT: Commercial
RESPONSIBLE TO: Ticketing and retail supervisors
CONTRACT: 40 hours per week which may include:
* Weekdays, evenings, weekends and bank holidays
ROLE RESPONSIBILITIES
We’re recruiting for a Retail and Ticketing Assistant.
Our retail and ticketing assistants are first point of contact for many of our customers and therefore it is essential that they carry a friendly disposition, have strong people skills and are comfortable communicating with the public, face to face, over email and over the telephone.
The main purpose of the role is to facilitate any sales requirements (both ticketing and merchandising) while providing the highest level of customer service.
Occasionally staff may be required to work at other sites.
Other tasks may include but are not limited to:
* Meeting and greeting customers
* Answering customer queries on our products and services, both online and in-store
* Process payments and refunds
* Shirt printing
* Fulfilment of online merchandise and ticketing orders
* Maintain high store standards
* Provide clerical support to the retail and ticketing department
About The Candidate
PERSON SPECIFICATION, SKILLS & EXPERIENCE
* Previous experience working within a customer facing role.
* Organised
* Able to work under pressure
* Comfortable using computerised equipment such as point of sale systems and PC
About The Club
GENERAL STATEMENT
Should an adequate number of applications be received prior to the closing date, Swansea City AFC reserve the right to remove this advert.
Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview.
SAFEGUARDING & WELFARE
The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company’s recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children).
The Company may also conduct online searches of candidates who have been shortlisted as part of its safer recruitment procedures. Appropriate references will be required.
EQUALITY, DIVERSITY & INCLUSION STATEMENT
Swansea City AFC strives to ensure it provides an environment where everyone's rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role.
We are particularly encouraging applications from women, disabled people and individuals from diverse ethnic communities who are currently under-represented within the
organisation.
All appointments will be made on merit of skill and experience relative to the role.
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