Company description:
Who is Amey?
* We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
* Our 11,000 people are behind the critical services the country relies on every day.
* Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
* We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.
Job description:
Your New Role
We have a fantastic opportunity for a 1st Line Service Desk Analyst to join our Group IT Team in Liverpool (Matchworks office). This role offers Hybrid working.
The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes.
The Service Desk also liaise with our tech...