Job Description
Deputy Lodge ManagerAre you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge.Key Responsibilities:General Duties & Front of House:• Assist the Lodge Manager with daily supervision of lodge operations• Provide accurate information and assistance to College members, conference delegates, and visitors• Act as a central communication point, relaying relevant information to departments• Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans• Handle telephone inquiries professionally• Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment• Monitor lodge emails, check-in/check-out students, and update forwarding addresses• Promote and operate the lodge sales, including souvenirs and operate the sales till• Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements• Record and forward room defect reports from visitorsSecurity & Emergency Management:• Maintain building security, keep logs of alarms and activations• Respond professionally to fire alarm activations, coordinating with emergency services• Train lodge staff on emergency procedures• Monitor CCTV systems and ensure security protocols are followed• Record and report incidents and accidents accurately• Manage on-site parking, keys, bicycle, and vehicle security• Ensure compliance with security procedures, including fire safety, alarm testing, and key management• Follow College flag policiesOther Services & Administration:• Deputize for the Lodge Manager in their absence• Assist with staff induction, training, and planning• Oversee daily lodge staff duties and briefings• Maintain first aid supplies and manage the lodge's use of the Salto access system• Conduct security patrols and handle security/behavioral issues• Liaise with maintenance teams regarding faults and repairs• Manage meeting room bookings and ensure proper use of College spacesEssential Criteria:• Proven experience managing a busy reception environment• Strong team management and motivational skills• Excellent customer service and communication skills• Effective prioritization of workload• Professional appearance and demeanor• Attention to detail and high standards• Knowledge of health, safety, and security procedures• Flexible, responsible, and self-motivated approach• Intermediate computer literacyWhat We Offer:• Opportunity to work in a prestigious academic environment• Supportive team and professional development opportunities• A dynamic role with varied responsibilities• Extensive benefits and holiday packageINDBRI
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