Crewe
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
£40,000 - £45,000 + Benefits
A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager.
This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-day activities. The successful candidate will work closely with senior management and become an integral part of the business's future growth and success.
Overview
* Support the day-to-day running of a busy Tool & Plant Hire operation
* Manage customer enquiries via phone, email, and face-to-face
* Process hire orders, quotations, and contracts
* Coordinate equipment availability, deliveries, and collections
* Support and supervise depot staff where required
* Build and maintain strong customer relationships
* Resolve customer queries and operational issues
* Assist with planning, scheduling, and resource management
* Support senior management with depot operations
* Take ownership and make decisions in a fast-paced environment
Requirements
* Previous experience within Tool Hire, Plant Hire, Equipment Hire, or Builders Merchants
* Experience as a Hire Controller, Hire Desk Manager, Depot Manager, Branch Manager, Assistant Manager, or Operations Manager
* Strong customer service and communication skills
* Ability to manage multiple priorities and work under pressure
* Commercial awareness and understanding of depot operations
* Strong organisational and problem-solving skills
* Ability to work independently and take responsibility
* Hands-on, proactive approach
* Experience supervising staff or managing operational workflows is advantageous
Salary & Benefits
* £40,000 - £45,000 basic salary
* Long-term career opportunity
* High level of responsibility and autonomy
* Stable and successful independent business
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* Supportive and collaborative team environment
* Company pension scheme
* Holiday entitlement
* Free on-site parking
* Ongoing training and development
* Opportunity to become a key member of the management team
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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