Responsibilities
:
1. Provide day-to-day technical support to internal users via ticketing system, calls, and on-site visits
2. Manage the full software and hardware life-cycle:
3. Identify and implement AI tools to improve efficiency, while ensuring ethical and secure use
4. Configure, install, and maintain IT equipment and user accounts (Windows, Office 365, etc..)
5. Support on-boarding/off-boarding processes including device setup and recovery
6. Ensure IT infrastructure is secure, reliable, and well-maintained
7. Document and escalate incidents, including cybersecurity threats, as per protocol
8. Maintain backup, recovery, risk, and archive strategies
9. Assist with updates, routine maintenance, backups and internal IT projects
10. Help define and uphold internal IT standards, procedures, and user expectations
To be considered for the IT Manager position you will have
11. Minimum 2 years’ experience in a similar IT support or hands on management role
12. Degree in IT/Computer Science or equivalent hands-on experience
13. Solid knowledge of Windows 11, Microsoft 365, basic networking
14. Experience with Active Directory, Exchange, and ITSM/ticketing platforms
15. Exposure to cloud platforms (e.g., Azure, Share Point)
16. Experience with AI tools and implementation
17. Strong problem-solving, communication, and interpersonal skills
18. Proactive, self-motivated, and able to work independently
19. Ability to clearly explain technical issues to non-technical users
20. Customer-focused with excellent attention to detail
For the role of IT Manager you can expect to receive
21. Starting Salary from £35,000
22. 30 days holiday including public holiday increasing with service
23. Hybrid/flexible working model
24. Ongoing training and development support
25. Friendly and supportive team culture / Regular team social events
26. Employee Assistance Program (EAP)
27. Paid sick leave and flexible hours
28. Additional leave for birthdays or life events
29. Cycle to work scheme / Free on site Parking
30. Recognition and reward schemes / Employee referral bonus