Customer services administrator

We are a thriving and progressive business, based in Hertfordshire who are now in the market for a Customer Services Administrator to join a busy and industrious team. The role is very varied and interesting the sucecsfsul candidate will have extensive client interaction both over the telephone and by email. The role will involve the following duties.

To respond to clients requests for various services and support, and company internal requests for services and support, to a high standard every time. Deliver service to clients in a friendly, welcoming and courteous manner to clients at all times with the aim of customer satisfaction and long-term customer retention. Promote company products and services wherever possible, building strong client relationships that will aid delivery of company targets, growth with increased sales revenue and profits.

Dimensions of the role.

External clients: Front line contact with all new and existing clients

Internal clients: Services, Sales, Finance, SOP, Logistics, Management

Contractors: 3rd party contractors, suppliers