The world is yours with Meli
Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meli London Kensington SW7 4PE
M ember of Meli Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.
Reception Supervisor
Department: Front Office The Level
Location: London, UK
Reports to: Front Office Manager / Reception Management Team
Salary: Competitive + Accommodation Service Charge
Whats in it for you?
Global career opportunities across more than 350 hotels
Hotel discounts for you, your friends & family across the globe
Company pension scheme
Loyalty rewards & refer-a-friend bonus
28 days holiday including bank holidays
Access to Melis global e-learning platform for personal & professional development
High-street savings through Perks at Work
Meals on duty
Mission
As Reception Supervisor, you will supervise the daily operation of The Level Reception, ensuring exceptional service standards for VIP guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalised, seamless experience aligned with The Level and Meli brand standards.
Key Responsibilities Operational Excellence
Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
Ensure all guests, VIPs, and The Level members are welcomed with courtesy and personalised attention.
Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
Monitor room availability, overbookings, room moves, and Reserve Floor allocations in coordination with relevant departments.
Maintain close communication with Housekeeping, Concierge, and other departments to deliver seamless service.
Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
Handle guest feedback and complaints promptly and professionally, escalating when required.
Prepare and deliver thorough shift handovers, ensuring continuity between teams.
What were looking for
Previous supervisory experience in Front Office or a luxury hospitality environment
Strong leadership, communication, and organisational skills
Excellent guest focus with a passion for personalised service
Ability to manage teams on shift and maintain operational standards
Strong attention to detail and problem-solving skills
Fluency in English; additional languages are an advantage
Because belonging to the great Meli family is being VIP
At Meli, our people are the heart of everything we do. Whether youre stepping into leadership or building on your expertise, youll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meli, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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