Job Introduction
We are looking for a People Team Administrator and Receptionist - MAT Cover(12 months FTC) to provide accurate and timely administration to the People Team and act as first point of contact to team members and visitors to Bigham's, ensuring they are directed in a professional and engaging manner resulting in a great stakeholder experience.
Role Responsibility
Key Accountabilities
To effectively manage the day to day running of the reception and main office
Ensure timely reporting of daily and weekly people KPI's
Support the onboarding of new team members into the business
Prepare the data and inputs for payroll
Organise Bigham's café briefing, parties and team celebrations
Support the People Team 'love' agenda focused on maintain high engagement levels
for the business.
Key Responsibilities
Reporting & People Administration
Providing regular reporting of daily, weekly and monthly people KPI's including daily
hours, engagement scores, turnover and attendance.
Becoming a 'super-user' of HRIS system supporting line managers in using the time and
attendance and reporting modules.
Liaising with Team Leaders to ensure people actions, such as probation reviews, return
to work meetings and progress reviews are completed and recorded on the People
System.
Processing new starters and any changes to hourly paid payroll including issuing of all
supporting correspondence (example: variation letters, end of probation period letters,
confirmation of resignations).
Play a key role in the monthly payroll processing, supporting the People Advisor to
efficiently manipulate payroll data.
6 Recording all pay queries, investigate route cause and resolve ensuring appropriate follow up action is taken.
Bigham's café briefing, parties and team celebrations
Organise monthly café briefings, ensuring inclusion of all key news and people celebrations, timely set up and preparation of all awards and certificates and that noticeboards are updated in an engaging and timely manner.
Lead the planning of the Bigham's Christmas and summer parties, ensuring the events are clearly communicated, people are engaged with them, want to attend – and have a great time
Coordinating and updating internal communication on noticeboards, weekly team briefings and internal screens.
General Administration
Answering all incoming calls, screening and transferring to relevant person or team. Plus, where appropriate taking messages and forwarding to the relevant person
Meeting, greeting and announcing all visitors
Housekeeping of reception area, office, and meeting rooms
Opening and distributing post
Franking of all outgoing mail and parcels
Ordering of stationery and making sure there is always enough supply
Arranging couriers and taxi's
Filing, copying, scanning and typing of documents as required
Diary management and scheduling of meetings
Updating trackers to prompt managers on completion of regular tasks
Living Bigham's Values
Supporting Bigham's annual employee survey, ensuring maximum participation and communication pre and post survey.
Ensuring everyone understands how to live our values and that we recognise and celebrate this great place to work, whilst empowering our people to bring extraordinary
Ensuring all people processes, correspondence and training activity reflects Bigham's values
The Ideal Candidate
Experience
Experience of working in a busy administrative role, ideally within Human Resources or a reception based role that involves customer interaction
Experience of working in a fast-paced food manufacturing, FMCG or service organisation
Skills
An approachable and energetic person
Competent user of MS Office at intermediate level, experience of using MS Teams and outlook
Confident and effective communicator with great listening skills
Experienced administrator with demonstrable ability to manage file structure and ability to juggle priorities
A great organiser with attention to detail
Good telephone manner
Supportive and able to demonstrate empathy
Ability to communicate at all levels
Attributes
Values-led in approach: warm, enthusiastic, imaginative, and genuine
Works collaboratively and believes strength is greater as a team
Positive approach with high