Senior Office Administrator
Port Talbot
£26000 - £28000 (negotiable)
The Company
This well-established organisation installs and services perimeter security and industrial doors throughout the UK. They are currently in a period of growth and now require a senior administrator to join the team based in their offices in Port Talbot.
Duties
This is a general office administration position offering a wide variety of duties and responsibilities. It is a permanent, full-time position working from 09:00AM - 05:00PM Monday to Friday on site at their well-appointed offices in Port Talbot. The position offers plenty of potential to grow and develop a career within the organisation. There is also scope to further develop systems and procedures within the role. Duties will include:
Booking in of all new jobs
Liaising with customers to arrange installations
Allocating work to the engineers (4)
Answering all incoming calls, handling queries or redirecting calls to the relevant person
Working on the CRM system (Big Change) loading new customers and keeping records up to date
Assisting in the further development of the CRM to expand usage and functions
Payroll preparation, collating hours worked, overtime and forwarding to external service provider
Preparing service reports and forwarding to customers
Emails to clients to arrange and confirm installation or service
Contacting existing customers for service requirements and ...