Job Summary
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Job: AWS Connect Architect.
Location: London, UK.
Job Type: FTE (Fixed term).
Hybrid: Weekly 2 days in office.
Key Responsibilities
* Design and implement Amazon Connect architecture and end-to-end contact center solutions
* Develop and manage contact center workflows including IVR design and call routing strategies
* Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
* Work on CRM integrations with platforms like Salesforce and ServiceNow
* Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
* Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
* Support CI/CD pipelines and deployment automation for cloud-based applications
* Collaborate with stakeholders to gather requirements and deliver technical solutions
* Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
* Strong hands-on experience with AWS Infrastructure (IaaS)
* Expertise in CI/CD architecture and DevOps practices
* ServiceNow ITSM implementation experience
* Strong understanding of SOA and Microservices-based architecture
* Experience in software engineering and solution design architecture
* Hands-on experience with Amazon Connect and AWS Contact Center solutions
* Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
* Salesforce Marketing Cloud / Campaign Operations experience
* ServiceNow ITOM, Event Management, and Functional Testing
* Advanced ServiceNow module knowledge (ITSM and other modules)
* Hands-on experience with Terraform and CloudFormation
* Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
* Strong problem-solving and analytical skills
* Excellent stakeholder communication and collaboration abilities
* Ability to work in a fast-paced, enterprise-scale environment
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