The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across JP Payment Products. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms.
Key job responsibilities
1. You have a strong aptitude for troubleshooting and problem solving.
2. You maintain SLAs through the implementation of proactive issue detection and reporting.
3. You can set up and configure monitors to prevent prolonged outages.
4. You have a basic understanding of operating system administration.
5. You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
6. You are able to prioritize in a complex, fast-paced environment.
7. You proactively and continually improve your knowledge about Amazon’s business and relevant technologies.
8. You regularly work across multiple teams to resolve issues.
9. You strive to improve the customer experience by resolving issues completely and promptly.
10. You persistently drive others to discover and resolve root causes when needed.
11. You communicate clearly both verbally and in writing with your team and other groups, and listen effectively.
12. You embrace our leadership principles.
About the team
Amazon Payments in Japan (JPP) manages payments for the JP Stores business through payment acceptance, COP, and the customer experience for both credit cards and non-card payments. The payment instruments include all Amazon branded payment products, such as co-branded Credit Cards (CBCC), Shop with Points (SWP), and Gift Cards (GC). JPP is a portfolio of services with successful merchant and marketplace integrations.
BASIC QUALIFICATIONS
* 2+ years of software development or technical support experience
* Experience scripting in modern programming languages
* Experience troubleshooting and debugging technical systems
* Knowledge of networking protocols such as HTTP, DNS, and TCP/IP
* Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby)
PREFERRED QUALIFICATIONS
* Knowledge of web services, distributed systems, and web application development
* Experience troubleshooting & maintaining hardware & software RAID
* Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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