The Company This firm specialises in developing software, services and solutions relating to document management and workflow solutions. They have a global client base and are well respected within their area of specialism. Company Highlights - Market leader in their field. - Experiencing high levels of growth and increasing client base. - History of offering a clear career path - multiple members of the management team joined as graduates. - Offer Hybrid working but also have modern offices in the City centre. The Role: You will be responsible for providing technical support and services to external customers. Projects will be varied and will see you engage with clients on a day to day basis across systems analysis, delivery of software upgrades and systems testing and support. What you will be doing: - Diagnosis and resolution of 1st-3rd line support issues. - Ongoing analysis and day to day maintenance of both internal and client based systems. - Testing new products to ensure readiness for clients. - Roll out of upgrades to clients. - On-boarding of new clients. What you can expect - In-depth training on both technical platforms and client software. - Work on a variety of projects. - Early exposure to clients. - Opportunities for progression into different areas of the business. What we are looking for: This is an excellent opportunity to take your first steps in a technical role. An interest in tech is essential however you do not need to have a deep level of technical knowledge. You will enjoy problem solving and want to work in a client facing role. In addition you will: - Be analytical and enjoy working through problems to a complete resolution. - You will enjoy communicating with both clients and internal team mates. - You will have an organised and methodical approach to tasks. - You can demonstrate high levels of attention to detail. Any exposure to any of the following will be advantageous: - Microsoft SQL server. - Understanding of SQL queries and data manipulation. - Networks architecture, IT security and Active Directory. - Windows client and server operating systems.