Job Title: MobileGas Engineer
Salary: £40,000 - £50,000 (DOE)
Department: Technical Services
Reporting To: Technical Services Manager
Direct Reports: None
Location: Field-based (within assigned portfolio of stores)
Role Purpose
To carry out planned and reactive gas maintenance tasks safely and to agreed standards across a defined portfolio of Supermarketstores, in line with required Service Level Agreements (SLAs).
The role provides first-line response to gas-related emergencies during normal working hours and while on call, ensuring effective resolution and minimal disruption to store operations.
Key Accountabilities
Maintenance & Service Delivery
* Complete all allocated planned and reactive gas maintenance tasks to agreed standards.
* Achieve SLA targets, ensuring work orders are opened and closed in real time.
* Strive for first-time fix and maximise equipment uptime.
* Diagnose faults and failures in equipment and systems, implement effective solutions, and elevate where required.
* Order and fit parts or components in line with company procedures.
* Ensure timely ordering of parts and materials.
* Conduct seasonal audits and compliance checks in line with company standards.
* Provide M&E technical support, including advice on major operational issues.
Emergency & On-Call Response
* Participate in on-call rota and provide effective emergency response.
* Make safe and resolve Health & Safety-related issues in accordance with company policy.
* Provide regular status updates to the Planning & Dispatch (P&D) team.
Compliance & Reporting
* Ensure full compliance with Health & Safety legislation and best working practices.
* Complete M&E surveys and technical reports as required, cascading key data to relevant personnel.
* Investigate and report detailed findings on incidents and operational issues.
* Submit timesheets accurately and on time.
* Manage HR-related processes (absence notification, holidays, training needs).
Teamwork & Communication
* Work proactively with the Planning & Dispatch team to manage workload effectively.
* Support colleagues through teamwork, including mentoring and upskilling apprentices.
* Maintain effective written and verbal communication regarding operational M&E issues.
* Represent the company professionally at all times, maintaining appropriate dress standards and vehicle condition.
Qualifications
* Recognised Apprenticeship in M&E Services Maintenance.
* Gas Safe registered.
* Full UK driving licence.
* Ideally 17th Edition (or equivalent electrical qualification).
Experience
* Significant experience in gas maintenance, ideally within a retail environment.
* Strong understanding of commercial M&E service technologies.
* Awareness of budgeting and control of parts and materials usage.
Technical Knowledge
* HVAC systems knowledge.
* Appreciation of refrigeration systems with ability to conduct visual inspections.
Skills & Competencies
* Ability to work independently in a fast-paced, customer-facing environment.
* Strong fault-finding and diagnostic capability.
* Proficient IT skills.
* Effective prioritisation of complex workloads.
* Strong communication and customer service skills.
* Flexible and willing to undertake ongoing training.
* Physically fit and capable of climbing ladders and working in confined spaces.
* Professional, team-oriented, and proactive approach.
Values & Behaviours
Do It Simply
* Continuously improve and deliver sustainable solutions.
* Work efficiently using clear and straightforward communication.
Do It Well
* Act safely and responsibly at all times.
* Deliver and exceed customer service expectations.
Do It With Passion
* Perform with pride and act as a positive role model.
* Foster open, respectful, and collaborative working relationships.
Additional Requirements
Flexibility to work in line with business needs, including participation in weekend and on-call rotas.
Field-based role requiring regular travel within the assigned store portfolio.
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